Operating nationwide in the United States | Support: support@arlenzone.com | Phone: +1 (916) 555-0147

Return & Refund Policy

  • We accept eligible return requests within 30 days of delivery.
  • Returned items must be unused, in original condition, and, when possible, in the original packaging.
  • Proof of purchase is required for all approved returns and refunds.
  • Certain products may be non-returnable due to hygiene, safety, customization, final-sale, or supplier restrictions. Product-specific rules, when applicable, will be stated on the product page.
  • If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the item and packaging.
  • Refunds are issued to the original payment method after the returned item is received and inspected, if applicable.
  • Original shipping charges may be non-refundable unless the return is due to our error or a defective item.
  • Unauthorized returns or returns sent without prior approval may be refused.